On February 3, 2026, I purchased a 1-week diet package through Ketogoapp for approximately $12 using my credit card. However, when I started using the app, I realized that many features within the program require additional payments, and these charges are even listed in euros. Instead of providing a clear and complete program as promised, the app constantly presents paid content and prevents me from accessing the diet plan I expected.
I do not accept that the package I purchased is structured in a way that repeatedly demands additional payments. Therefore, I request that my membership for the 1-week diet package be canceled and that the amount I paid be refunded to me.
Today, I purchased a 1-week diet program through Ketogoapp and paid approximately €7 with my credit card. However, after completing the purchase, I have not been able to access the promised diet plan in any way. Within the app, I was asked to answer several questions about my dietary preferences. A...
The Ketogo app appeared to me as an advertisement, and on January 26, 2026, I approved a €7 payment through its website using my iPhone just to try it out. However, even though the app did not function properly at all, it constantly tried to push me to purchase VIP or multipack options. I did not ap...
On February 13, 2026, a charge of €69 was made to my debit/credit card with the description “Keto-GO app 69 euro” without my knowledge or approval. Even though I do not have any membership with the Keto-GO app, this charge was processed as a “subscription renewal.” Immediately after the transaction...
I downloaded the Ketogo app on my Android phone out of curiosity and signed up to try it. After a short time, I decided not to continue and canceled my subscription. Despite this, €39 was charged to my card last month. I contacted the app, requested cancellation and a refund, and they returned this ...
After downloading the Ketogo app on my iOS device, I was not able to use the app effectively—in fact, I could barely access the platform at all. Despite this, charges were made to my account. Even though I believed I had canceled after the free trial, the subscription was not actually canceled and t...
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