Even though I did not approve any paid membership in the Keto GO App, I noticed that money was withdrawn from my credit card without my permission. On my statement, a charge of $45.42 appears on March 14 with the description “keto GO. App riga fr.” This is actually the second charge of the same amount under the same name; a similar transaction had occurred before, but I had not noticed it at the time.
I registered for the app about 2–3 months ago via iPhone. The membership screen was in Turkish, and I do not recall clearly accepting any paid subscription. Despite this, I do not accept that these charges in USD from a foreign source were made to my card, and I do not recognize this membership.
I request that these unauthorized transactions carried out by the company be canceled, that the total amount wrongfully charged be refunded to my credit card, and that any memberships/subscriptions associated with my account be terminated immediately.
Even though I only used the Ketogo app for a one-time payment and do not have any subscription, I realized that unauthorized charges were made to my account without my permission. On February 6, for what I initially noticed as a transaction of around $18 on my Garanti Bank Shop&Fly credit card, Keto...
I used the Ketogo app on the Android platform for a one-time payment only. Even though I did not start any subscription in the app and have no subscription record, I noticed that multiple transactions were made from my Yapı Kredi Bank credit card on March 23 without my knowledge or approval. On Mar...
After downloading the Ketogo app on my iOS device, I was not able to use the app effectively—in fact, I could barely access the platform at all. Despite this, charges were made to my account. Even though I believed I had canceled after the free trial, the subscription was not actually canceled and t...
Keto Cycle has been deducting ₺483 from my credit card every year without my approval. I signed up months ago and made a one-time payment, but now they keep charging me without authorization. Despite not using the service at all, they refuse to cancel my membership. There is no clear way to stop th...
On March 19, I made a purchase through the Ketogo app. Even though two separate payments—$42 and $40—were charged to my debit card, the plan I purchased was not activated on my account, and I am unable to log into the app. Despite this, the charges have been successfully deducted from my account. T...
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