Unauthorized Ketogo Charges Appeared on My Account and Need Refund
I purchased a 289 TRY package from Ketogo for the purpose of completing a one-time transaction. However, shortly after this purchase, a total of $49 was withdrawn from my account without my knowledge or authorization. I did not provide any additional approval for any of these charges, and this situation has caused me serious financial and personal distress. The amount was converted from Turkish lira to U.S. dollars using the current exchange rate and rounded to the nearest whole dollar.
As soon as I noticed the unauthorized charges, I contacted Ketogo through their messaging system, submitted a complaint, and requested a refund for the unauthorized payments. I was told that only $29 would be refunded, but this amount has still not been credited to my account, and no clear explanation has been provided regarding the remaining charges.
I am also having difficulty finding a reliable point of contact on the platform. There is no accessible live support or effective communication channel where I can receive proper assistance, which prevents me from resolving this matter efficiently.
I request that all unauthorized charges made without my approval be fully refunded without further delay. I also request that my account or membership be permanently secured to prevent any unauthorized future charges. I expect this issue to be resolved as soon as possible and request a clear written explanation regarding the charges and the actions taken.
Hello Hediye, Thank you for sharing your concerns. We understand how concerning unexpected charges can be, especially when the amount differs from what you initially expected. 🙏🏼 We’d like to clarify that payments can only be processed after a customer confirms a selected plan or optional service and provides payment details. Any additional offers presented during registration are optional and can be declined. We can see that you have already been in contact with our customer support team and that your case has been resolved. A full refund has been issued, rather than the partial amount initially discussed, and your subscription status has also been addressed to prevent further renewal charges. We’re glad our team was able to bring this matter to a resolution. 💚 - KetoGo Team