Unauthorized €22 KETO-GO Charge Attempt Appeared on My Credit Card
On 04/14/2026 at 7:22 PM, an unauthorized transaction attempt for €22.00 was made on my Yapı Kredi Bankası World Platinum credit card under the name “KETO-GO.App Nutrition.” I never submitted any membership application, approved any agreement, or provided any payment authorization for this service. The fact that a charge was attempted on my card without my knowledge or consent has caused me serious concern and discomfort.
When I searched through the application and website to find a way to manage or cancel any possible membership connected to my information, I only encountered pages trying to redirect me into starting or purchasing another subscription. I could not find any proper option for canceling, deleting, or managing an existing or unauthorized membership.
I request that KETO-GO.App Nutrition immediately delete all records created using my name and card information, fully cancel any membership that may have been created without my permission, and permanently block any future charge attempts on my card. I also demand written confirmation that these actions have been completed. In addition, if any amount has already been charged or placed in pending/provision status, I request a full refund without delay.
Hello Şükran, Thank you for bringing this to our attention. We understand how concerning it can be to see a transaction attempt that you do not recognize. We’d like to clarify that payments can only be processed after a customer completes registration, confirms a selected service, and provides payment details. Since you state that you did not create a subscription or authorize the transaction, we’d like to review the details carefully and determine what may have happened. We can see that you had not previously contacted our support team regarding this matter. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you, including the subscription status and charge attempt, and are here to help. - KetoGo Team