I bought a HEMNES sofa with order number 212306241735876 through the IKEA Turkey online store. The product was delivered to us in 3 pieces (packages numbered 3 and 4 were taped together) by ARVATO Logistics. We received packages numbered 2, 3, and 4, but package No. 1 never arrived. How do I know that packages 3 and 4 were combined and counted as one? There has been no response from the logistics company, and IKEA claims that all packages were shipped, yet we still do not have package No. 1. We are unable to assemble the product. It’s disappointing to see a brand we’ve trusted for its corporate image fall into such a situation. I’ve seen many similar complaints on this site. My request is simple: I want package No. 1 to be sent to me. If it is not, I would like to inform you that I will pursue legal action.
The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet a...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
I bought 26 products from the IKEA online store, and my order dated 01.07.2025 was delivered by Arvato. As you might expect with so many separate pieces, we only noticed over the weekend—while assembling everything—that one of the items was missing. According to the attached invoice, I ordered 6 Bil...
number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...
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