I was unable to complete the assembly of the IKEA Tarva bed frame due to missing metal components that were supposed to be included in the box. Since I had already disassembled and thrown away my old bed in anticipation of the new one, I am now left without a bed. When I contacted IKEA through their call center, they told me there was nothing they could do because the 14-day period had passed. I don’t understand why the missing part is suddenly my responsibility. Am I required to assemble the product within 14 days? The fault clearly isn’t mine. The form they directed me to doesn't function properly, so I can’t even reach them in writing. This has been a truly frustrating experience in every sense.
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...
I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
Due to missing parts in the Besta TV unit we purchased from IKEA's Bayrampaşa branch in February, we chased after the missing parts for months. Eventually, we went to Bayrampaşa and bought them one by one. Following up online, we completed our order as we found the missing parts. The first team that...
On June 3, 2024, I made a purchase through IKEA's website. Upon the first delivery, I found that the frame of the Pax wardrobe was broken and requested an exchange. While waiting, I inspected the Pax Bergsbo wardrobe door that came with the frame and did not notice any visible defects at first glanc...
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