Due to missing parts in the Besta TV unit we purchased from IKEA's Bayrampaşa branch in February, we chased after the missing parts for months. Eventually, we went to Bayrampaşa and bought them one by one. Following up online, we completed our order as we found the missing parts. The first team that came to assemble the parts called us when the missing parts arrived. They mentioned that assembly would occur after purchasing the last part. We requested assembly in the last order and paid for re-assembly, in addition to the assembly fee from the first purchase. We were pleased to see the unit installed and finished today. However, the teams that came today only installed 3 hinges and told us to call IKEA customer services. We reached out to IKEA again, attempting to contact them by phone for minutes. Three months have passed and there's still no resolution or responsibility taken. Mapa Furniture - IKEA's quality seems to be declining day by day, which is affecting us. I demand that the installation of my TV unit be completed as soon as possible; this irresponsibility has become really unpleasant.
IKEA Ankara, Turkey (Natavega) Branch On September 3, 2023, I purchased the Besta model TV and wall cabinets from the IKEA Ankara Natavega branch. A representative of IKEA informed me that hinges, hangers, and drawer rails were out of stock at the store but available online on their internet shoppi...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
In August 2025, we purchased a Knoxhult kitchen from the IKEA Bayrampaşa store. From the very beginning — including delivery, installation, and parts supply — we experienced serious issues at every stage. One of the items arrived damaged, delaying our installation by three weeks. Later, we discovere...
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
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