The products I bought from the IKEA website were delivered incomplete. I had purchased two products (“jall laundry drying rack”, “hallbar waste sorting box”) but the laundry drying rack is shown as delivered even though it was not delivered. I called customer service and they opened a record. It's been 2 days and not even an e-mail about the process. I called again, they said “waiting for a response from the cargo company”. I have had many problems with delivery before. I have never seen a company as unsuccessful in online shopping and delivery as IKEA. Of course, such situations are a process, but this process should not be so slow. For example, when you buy a product on Amazon and have a problem, sometimes they say that you don't need to send the product back, we have deposited your refund. IKEA, on the other hand, prefers not to trust or protect its customers at all. The reason why a company that does not care and value its customers so much can grow so much in Turkey is that it has no competitors. When there is no competition, the customer is served with the attitude of “if it suits you”.
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
We bought a cabinet from IKEA, delivery was scheduled for the 19th. Horoz Lojistik was the company that would make the delivery through Arvato. But although there are about 21 movement records in the cargo tracking detail on the IKEA web, the package has not been brought even once, we have not been ...
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