On February 24, 2024, my Myllra baby cot from IKEA Kartal in Istanbul, Turkey was delivered incomplete due to damage during transportation. They assured me that the missing part would be sent shortly, but it never arrived because it was out of stock. I later found out that the delivery was handled by the Bayrampaşa store, making them responsible for sending the missing part. However, they informed me that the item could only be shipped once it arrived from abroad. It's been 1.5 months, and there's still no clarity on when it will be restocked. Meanwhile, the price of baby cots has increased. If I opt for a refund, I'll only get back the old price I paid and will have to purchase a more expensive cot. What's perplexing is that despite availability in the Antalya store, they won't fulfill my order from there, insisting on waiting for the stock to arrive from abroad with no definite date. The store has been unhelpful and hasn't offered any solutions. If this isn't resolved promptly, I'll have no choice but to explore legal options. My complaint number at the IKEA call center is X8T3C5.
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I went to the Ikea website and saw a product that was available at the Bayrampaşa store. I went to the store, excited to buy it, only to be told they didn't have it. They later said they had it but couldn't get it down for me. After a while, G** expressed interest and said she could ship the item th...
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