An outdoor metal kitchen set purchased from IKEA rusted and corroded without even being used. An inspection was carried out, and the replacement of the kitchen was approved. However, due to incomplete work by the staff managing the process, one of the units listed on the invoice was missing in the shipment. When the IKEA team arrived to assemble the newly delivered units and kitchen, they said, “We don’t handle kitchen installations.” A second team was sent, but because an incomplete work order had been issued, they only assembled two standalone units and left. They refused to install the sink, cabinet doors, and other components. The person in charge does not answer phone calls, and I am not allowed to speak with their manager. For days now, my kitchen remains in pieces—disassembled, with scattered parts, doors, and half-installed units left in a mess. And there’s no way to reach someone responsible.
IKEA canceled the project they provided on the day of installation, stating it was not feasible. I am the one suffering from this situation, yet no one has apologized. I had to go to them to redraw the project, and they are still causing issues. The installation manager, Mr. C**** from Kartal IKEA, ...
I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...
I bought a bathroom mirror from IKEA on March 15 and scheduled an assembly team to install it. The team, however, refused to proceed with the installation because a mirror that had previously been mounted on the wall had not been removed prior to their arrival. They acted aggressively and left witho...
I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...
Due to missing parts in the Besta TV unit we purchased from IKEA's Bayrampaşa branch in February, we chased after the missing parts for months. Eventually, we went to Bayrampaşa and bought them one by one. Following up online, we completed our order as we found the missing parts. The first team that...
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