I made this complaint in my country, but I didn't get any results. Hoping that global management might help me, I am sharing it here. I bought a product from IKEA exactly a week ago. When I opened the product at home, I realized that the assembly screws were missing, so I contacted customer service. IKEA itself has been quite satisfactory in terms of its employee profile so far. I have conducted my transactions with them through very good communication during this process as well. However, for a week now, we haven't made any progress. No one is calling, no one is asking, and every day I repeat the same process, sending emails to the relevant departments with the customer service representative. The products I bought have been lying scattered on the floor for a week. The problem is not getting solved at all, not getting solved, not getting solved. I sadly had to write this complaint because, as I told the customer service representative, there is nothing else I can do except to contact you. I hope someone from the IKEA management team sees what I wrote and solves my problem. I am confident that I will report here once the issue is resolved. In fact, today I asked the customer service representative to provide me with a list of the necessary parts so that I could obtain them myself from outside. That's not available either. Please, can someone hear me and help me get out of this chaos?
I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates. T...
The connector parts for the desk dividers I ordered online from IKEA arrived incomplete. I quickly submitted a request regarding the issue, and they told me the missing items would be shipped from the store. I even shared photos to clearly show what was missing, thinking it would speed up the proces...
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
I received a damaged product from my IKEA purchase, but I’m unable to create a report because the system shows that my items have not been delivered. I made this purchase on November 18th, and today is December 10th. I’ve been calling IKEA three times a day, but no one is helping me, and I’ve been l...
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