I made this complaint in my country, but I didn't get any results. Hoping that global management might help me, I am sharing it here. I bought a product from IKEA exactly a week ago. When I opened the product at home, I realized that the assembly screws were missing, so I contacted customer service. IKEA itself has been quite satisfactory in terms of its employee profile so far. I have conducted my transactions with them through very good communication during this process as well. However, for a week now, we haven't made any progress. No one is calling, no one is asking, and every day I repeat the same process, sending emails to the relevant departments with the customer service representative. The products I bought have been lying scattered on the floor for a week. The problem is not getting solved at all, not getting solved, not getting solved. I sadly had to write this complaint because, as I told the customer service representative, there is nothing else I can do except to contact you. I hope someone from the IKEA management team sees what I wrote and solves my problem. I am confident that I will report here once the issue is resolved. In fact, today I asked the customer service representative to provide me with a list of the necessary parts so that I could obtain them myself from outside. That's not available either. Please, can someone hear me and help me get out of this chaos?
We are unable to obtain service from IKEA assembly. There is no notification. The information that the project file should be submitted to the assembly team was not provided to us on the assembly day, either in the information message received or in the IKEA store. On the day of the assembly, the te...
I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates. T...
The connector parts for the desk dividers I ordered online from IKEA arrived incomplete. I quickly submitted a request regarding the issue, and they told me the missing items would be shipped from the store. I even shared photos to clearly show what was missing, thinking it would speed up the proces...
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
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