IKEA Delayed Replacing Broken and Missing Hemnes Daybed Parts for 20 Days

On 21 November 2024, we bought a Hemnes daybed on the IKEA website. The product was delivered on the 25th of November. When we opened the product, we found that one of the packages had a broken piece and one package was missing. As the incoming and intact products were scattered around our room, we immediately created an online exchange record. After 20 days, the problem had still not been resolved. Even though we called IKEA several times and dealt with the issue, we were unable to get a return from IKEA. We offered to take it to the IKEA store in our vehicle, we said we'd do the exchange in the store, they said no to that too. We have been dealing with the problem for 20 days because the pieces in the room and the boxes in the living room are a risk for our little 6-year-old child. We cannot put the pieces in boxes or take the boxes out. They also do not allow us to make any changes ourselves, saying that we have to receive the products we have bought online from the freight company Horoz Lojistik. But neither IKEA nor Horoz Lojistik are calling, as if they want to turn the problem into an opportunity to drive the customer crazy. We expect urgent assistance from IKEA, so that we can at least take the products to the IKEA store in our own vehicle and get rid of the exposed parts that pose a risk to our son at home as soon as possible. We think this is a vital issue because of the risk.