On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at t...he Four Points Flex by Sheraton Çukurambar hotel. Within less than 24 hours, I decided to either cancel one of the reservations or change the room type. I immediately contacted Hot
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give ...me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly state...d that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect
We booked a stay at Amilla Beach Resort/Bodrum through Hotels.com for August 9–13, and accidentally confirmed the wrong ...reservation. We noticed the mistake almost immediately and canceled the booking within 10–15 minutes of payment. Despite this, ₺29,438.58 was charged to our credit card, and we hav
I accidentally made a hotel reservation on Hotels.com and immediately tried to cancel it and request a refund. However, ...I was shocked to find no available phone number or live customer support line to handle this issue. How can a global booking platform operate without providing a way for users to s
Hotels.com definitely has no customer service and cannot be reached. It has been a long time since I canceled my reserva...tion, and I still haven't received a refund. I haven't received any informative messages or emails about this issue. I received an email stating, “Your reservation has been cancele
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more ...frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding
I canceled my reservation made through Hotels.com under booking number 72064801057136, but I’ve been completely unable t...o reach customer support to get clarity on my refund status. There is no working customer service phone number, no support center, and no clear contact method listed anywhere. This
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. Howe...ver, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin
I mistakenly confirmed a reservation through Hotels.com, expecting some kind of confirmation step or at least a code ver...ification prompt—but the booking was finalized instantly, without any additional security measures or approval steps. Within 10 minutes, I realized the mistake and canceled the res
"Thank you, customer service"
I accidentally confirmed a reservation through Hotels.com, and to my surprise, the booking was immediately finalized wit...hout any confirmation code, second step, or security prompt. All it took was a single mistaken click, and the reservation was locked in — no “Are you sure?” pop-up, no verification
I booked a hotel through Hotels.com and now urgently need to cancel the reservation, but I’m completely stuck because th...ere is no way to speak to a real customer service representative. The site has no active phone number, no proper email, and their AI chatbot is totally useless when it comes to han
I booked a one-night stay at Balloon Cave Hotel in Cappadocia through Trivago and Hotels.com, thinking I got a good deal... due to a promotional price. However, after completing the payment and receiving my confirmation, I contacted the hotel directly to confirm. To my shock, the man at reception told
I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they ...told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t
I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the ...road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following
On June 28, 2025, around midnight, I made a reservation through Hotels.com intending to check into the hotel immediately... for a one-night stay. However, after booking, I noticed that no time was specified in the confirmation, which made the entire reservation unclear and practically useless for my si
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment,... the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant
I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I ...immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent
I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I ...have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone... to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua
I am absolutely outraged with Hotels.com! Before getting my Greek visa, I made three separate hotel reservations through... your website. Later, when my visa dates were finalized, I had to change my travel plans. On May 14, 2025, I canceled all three original hotels and then re-booked new ones accordin
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn'...t been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te
I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservat...ion number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act
