I used to earn better rewards at Hotels.com, what happened to their system?

I’m extremely disappointed with Hotels.com. I booked a stay through the platform in May, and according to their policy, I was supposed to receive Reward points within 35 days. That deadline has long passed, and my points are still missing. After finally reaching customer service—which is nearly impo...

I booked a 1-night stay through Hotels.com for March 30–31, 2025, and completed the stay without any issues. However, my rewards points were never added to my account afterward. This isn’t the first time this has happened—it's becoming a pattern, and I’m tired of constantly chasing missing points. ...

To fellow travelers considering Hotels.com, be cautious about their rewards program. There's a risk that your earned points may vanish without warning, leaving you empty-handed. I'm a loyal Hotels.com customer, having used their platform for booking my accommodations for years. I've diligently accum...