I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since the order exceeds €30, I’ll need to pay customs duties. Moreover, in order to return the item, I have to pay the customs fee, wait for the item to arrive, and then send it back to Germany. This is ridiculous. Even if I decide to pay the customs fee, I have no idea how much it will be. I would like assistance with this matter.
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
On October 5, I ordered a Guess bag from their website as a birthday gift for my mother, choosing “Duty Free & Fast Delivery” to avoid customs fees and ensure quick delivery. Since the bag was not available in Turkey, it shipped from Germany. It arrived at the PTT Mersin Postal Processing Center on ...
I made an online order on August 11, 2023, with the reference number GE0503**61. I got the product delivered by DHL, but I was surprised when they told me I had to pay an extra ₺800 for customs fees and couldn't receive it. When I called customer service, they told me that because the item is from a...
I recently placed an order on Joom worth around ₺4000, and I’m very confused about whether I’ll be charged additional customs fees or taxes when the package arrives. The app only shows the item prices in my cart, but it doesn’t clearly say whether the customs duties are already included in the total...
I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase? This lack of clear infor...
Comments