Guess Misled Me About Customs Fees and Shipping for My Order From Germany
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since the order exceeds €30, I’ll need to pay customs duties. Moreover, in order to return the item, I have to pay the customs fee, wait for the item to arrive, and then send it back to Germany. This is ridiculous. Even if I decide to pay the customs fee, I have no idea how much it will be. I would like assistance with this matter.
Dear Yağız K, First of all, thank you for taking the time to provide us with feedback. We would like to inform you that we have forwarded the issue to our relevant departments. We will get back to you as soon as possible. Kind regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)
