I purchased a Guess brand women’s wallet (Kiviteks and Docca Collection) on November 3, 2025, through Trendyol. About one month after purchasing the product, peeling began to appear on the surface of the wallet. Experiencing this kind of damage in such a short time left me very dissatisfied with the product.
Due to this issue, I returned the wallet for a refund or inspection. However, the product was sent back to me without any action being taken and without any solution provided regarding my complaint. I believe I have been treated unfairly both in terms of product quality and in the way my return was handled.
For this reason, I am requesting either a replacement of the wallet or a full refund of the purchase price. I chose this brand because it showed a one-year warranty, but given the quality issues, I seriously question whether the product is authentic, as this situation damages the brand’s reputation.
I bought a Guess Power women’s tote bag from the official Trendyol store on 12.05.2025 and I have been using it in Hatay/Antakya. Although I used the bag under normal daily conditions, the straps started to peel after about 3 months, which I do not find acceptable for a product of this brand and pri...
In May 2025, I purchased a Calvin Klein Sculpted crossbody bag through Trendyol. I have only used the bag six times in total, and before even a year passed, by August, the leather began peeling at the seam near the zipper area. I received and used the product at Şehit M** B** Street, Kütahya city ce...
In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I c...
After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reput...
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