Guess Customs Fee Problem
Shopping on Guess's website turned into a nightmare for me, and you might want to reconsider before hitting that checkout button. Not only did my product arrive late, but a shocking surprise awaited me at my doorstep—a hefty customs fee of ₺600 for a ₺3200 product. Why keep such fees a secret until delivery? It's unfair and tarnishes the brand's reputation. My purchased item is still stuck in Germany, and I demand a refund of the ₺3206 I paid. Save yourself the trouble, think twice, or maybe ten times before choosing Guess online shopping.
Dear Emre Samet, First of all, thank you for taking the time to provide us with feedback. We would like to inform you that we have forwarded the matter to our relevant departments. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)
2-3 days have passed, and still, no one has contacted me or offered any help. The bag is still waiting in Germany. Never shop from their website.
