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Guess Charged via Iyzico But No Order or Refund Received
Eser
GuessNovember 8, 2025 1:34 PM23
Guess charged ₺24,990 through @iyzico on October 31, 2025, but no order was created, and no refund has been issued since then. Despite multiple attempts to reach customer service, eight days have passed without any response or resolution. I kindly request that this issue be urgently reviewed and that my refund be processed without any further delay.
November 17, 2025 3:56 PM (9 days after complaint)
Dear Eser B, First of all, thank you for taking the time to provide us with your feedback. We would like to inform you that we have forwarded the issue to the relevant departments. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)
