Guess Bracelet Stone Falls Out After One Month of Use

I bought a Guess bracelet from Saat&Saat and used it for about one month. After this short period, one of the stones on the bracelet fell out and I delivered the product to the Tepe Nautilus Saat&Saat store on 30 September to be sent to service. Since then, about 15 days have passed and I have not been able to get proper information about either my product or the service process. I can never reach a real customer representative. I was only called once in this whole period and I could not answer that call. When I try to call back, the automated system asks for my service or phone number, but when I enter them it says that no record is found. It directs me to the WhatsApp line, saying that they provide better service there, but on WhatsApp they only send me a “Contact Us” link and the same phone number, so I end up in the same loop without ever reaching a person. This process has been dragged out excessively, and it should not be this difficult for a customer to speak to someone over such a simple service tracking issue. I request urgent clear information about the status and location of my Guess bracelet with model number JJUBB0111JWYGS, that the repair or product replacement process be completed as soon as possible under warranty, and that I can reach a real customer representative without being redirected in circles.