After just two uses, I began to see noticeable creases forming. I reached out to Guess via email, and they replied stating that the problem was caused by usage. I spent ₺9,000 on this bag, and it now appears wrinkled and of low quality. I was hoping for higher quality, particularly from such a reputable brand. Rather than providing a genuine solution, they just handed me a 5% discount code, which seemed more like a robotic response than a sincere effort to resolve the problem. I had faith in this brand and proceeded with my purchase, but this experience has completely shattered my trust. I will not be purchasing another Guess bag in the future, and I will persist in submitting complaints through all appropriate consumer channels until this matter is adequately resolved.
I purchased a Guess bag, and within just 15 days, the stitching began unraveling, and the leather material showed significant wear and tear. This is completely unacceptable for a brand known for its supposed quality. I raised the issue with the company, but instead of offering a resolution, they fal...
The Guess shoes I purchased started peeling and tearing within just one week. I paid 4,200 ₺ for this product, but it turned out to be completely low quality, and the brand does not live up to its name. I expected durability and comfort for the price I paid, but instead, I received a product that ba...
I ordered three Guess bags, but two of them arrived with serious issues. The first bag had a broken logo, and the second one looked entirely different from the product shown in the online images. Only the third bag matched what I ordered and was free of defects. I decided to return all three bags an...
I bought a few more different Guess bags on the same date and used them with similar care. Although I had no problems with these other bags, only serious deformation occurred in this white bag. I did not use the product very often, I did not contact it with any chemical product and acted with cautio...
I bought a Guess bag, and after a year, it started falling apart at the edges. I sent it in to get fixed, and they said it's okay to bring it back. I bought the bag for ₺2000 last year, but it originally cost around ₺3500. So, basically, they're telling me that I have two options. I can either get t...
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