I ordered a Guess watch on August 7th from the Guess EU Online site with great anticipation, but unfortunately, my experience has been quite underwhelming. After receiving the watch, I willingly paid ₺916 in customs duty to PTT Kargo. However, after wearing the watch, I quickly noticed that it began to fog up on the inside, which clearly indicated a significant defect. I find it quite frustrating that I have previously owned two Guess watches without experiencing any issues. I was eager to return the faulty product, but unfortunately, I encountered some difficulties when I attempted to initiate the return on the website. Surprisingly, the option to return was not available, and I was unable to obtain a return shipping code. I kindly request a full refund, including the customs duty. If this matter is not resolved by Monday, August 26th, 2024, I may need to escalate it to the Consumer Arbitration Committee. I had higher expectations for Guess and I'm quite disappointed with the lack of assistance in resolving this matter.
I purchased a Guess men’s wristwatch on January 21, 2024, and last month it began fogging up from the inside. I sent it to the technical service at Emar Mall four weeks ago with the warranty card and receipt. After two weeks, they returned it, stating the water seal was replaced. However, the watch ...
In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I c...
On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...
On November 30, I ordered two bags from the Guess website (tracking number: CU031341631DE). Since the items weren’t available in Turkey, they were shipped from Germany. I specifically chose "Duty Free & Fast Delivery" to avoid customs fees and ensure quick delivery. However, it’s been over a month, ...
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