I Want a Solution for My Deformed Guess Bag

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Eylül
July 26, 2025 1:03 am
31

I bought a few more different Guess bags on the same date and used them with similar care. Although I had no problems with these other bags, only serious deformation occurred in this white bag. I did not use the product very often, I did not contact it with any chemical product and acted with caution. The deformation of the product in this way before even a year unfortunately shook my confidence in Guess quality. I don't have my invoice at the moment, but I clearly remember the date of purchase as I mentioned above. I present the image of the internal label of the product attached. If necessary, I can also gladly convey the photos that clearly show the deformation. In this direction, my expectation from you: Changing the same model with a new one, or Exchange with a white Guess bag of similar nature, Or * I would like to ask you to provide a solution in the direction of refund and that the communication be provided via e-mail. Thank you in advance for your help and understanding. Sincerely, Havva B*** İ***

July 28, 2025 3:18 pm (2 days after complaint)

Dear Eylül Ü, First of all, thank you for taking the time to provide us with your feedback. We would like to inform you that we have forwarded the issue to the relevant departments. We will get back to you as soon as possible. Best regards, GUESS Customer Service (Mon-Sat; 07:00-18:00)

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