On 29.12.2025 at around 17:30, I added products to my cart on the Guess Official Online Store to make a purchase and was directed to the iyzico payment screen. Then, on 30.12.2025 at 20:43, I again placed an order and completed my payments through your website and mobile application. I made two separate payments: one for ₺13,559.40 and another for ₺10,560.00. All evidence, including receipts and screenshots related to these payments, is attached. However, despite completing both payments, my orders do not appear in the “My Orders” section of the system. The fact that the payments were taken but no orders were created has caused me both financial and emotional distress. Although I was informed that the first payment would be refunded, I have not received clear or transparent information about the process. The order corresponding to the second payment still does not appear in the system, and the products have not been sent to me. I request that this issue be urgently investigated, that the first payment of ₺13,559.40 be refunded to me in full as soon as possible, and that the second payment of ₺10,560.00 be correctly reflected as an order so that the products can be delivered to me without further delay.
Guess charged ₺24,990 through @iyzico on October 31, 2025, but no order was created, and no refund has been issued since then. Despite multiple attempts to reach customer service, eight days have passed without any response or resolution. I kindly request that this issue be urgently reviewed and tha...
On September 10, 2025, I placed an order for a bag, number GE07949496, on Guess's official website, paying ₺4,000 via credit card through iyzico. My order is still "pending" and hasn't been shipped yet. I tried to cancel my order before it shipped, but despite trying to contact customer service via ...
On 11.06.2025, I made two separate money transfers of ₺3,100 each to my iyzico account via Nays—one from my Yapı Kredi Bank account and one from my İş Bank account. However, this amount has not appeared in either my iyzico or Nays account. The receipts are attached, and it seems I forgot to include ...
On December 21, 2024, I made a purchase worth ₺4830 on Clinique Türkiye and paid through Iyzico. However, my order is not visible in the "My Orders" section on their website. Despite the payment being immediately deducted from my card, there is no record of my purchase in their system. This lack of...
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