I want to return an online Guess order, but their return policy seems complicated. What are the basic steps?

My experience with a jacket I purchased from the Guess Akbatı AVM store for approximately $250 has been a complete disappointment. Less than a month after purchasing the product, the belt connection point on the jacket broke on its own without any misuse. Following this issue, I returned the jacket...

I purchased a Guess brand women’s wallet (Kiviteks and Docca Collection) on November 3, 2025, through Trendyol. About one month after purchasing the product, peeling began to appear on the surface of the wallet. Experiencing this kind of damage in such a short time left me very dissatisfied with the...

I bought a Guess Power women’s tote bag from the official Trendyol store on 12.05.2025 and I have been using it in Hatay/Antakya. Although I used the bag under normal daily conditions, the straps started to peel after about 3 months, which I do not find acceptable for a product of this brand and pri...

On October 7, I purchased a T-shirt and a tracksuit from Guess’s official website with order number ge08022336. After placing my order, I was informed that the tracksuit was out of stock and that a refund of ₺10,800 would be issued. However, the other items in my order are still shown as pending and...

I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase? This lack of clear infor...

I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...

I ordered three Guess bags, but two of them arrived with serious issues. The first bag had a broken logo, and the second one looked entirely different from the product shown in the online images. Only the third bag matched what I ordered and was free of defects. I decided to return all three bags an...

I ordered a Guess watch on August 7th from the Guess EU Online site with great anticipation, but unfortunately, my experience has been quite underwhelming. After receiving the watch, I willingly paid ₺916 in customs duty to PTT Kargo. However, after wearing the watch, I quickly noticed that it began...

Despite not using my GUESS brand shoes excessively over a 3-month period, considering weather conditions and the suitability for my work life, and without subjecting them to any impact, washing, or applying any substances, the patterned part on both sides of the shoes started to fade and whiten. Thi...

I bought a suitcase from Guess's online store, but it's been a whole month and my order still hasn't shown up. Even after trying to reach out to them through email several times, I still haven't heard back from them. Considering your company's lack of responsiveness, I'm having second thoughts about...

I purchased some Guess shirts, but unfortunately, they turned out to be defective and ended up leaving unsightly stains. The black ones ruined my other shirts. We have yet to initiate the return process. Every single one of my possessions was impacted. There is an additional problem with the sweatsh...

I bought a Guess bag on Black Friday, but when it arrived, I discovered that it was defective. Do all discounted items have to be flawed? The sale last year had the same problems. This time, I want to exchange the product for the same one. Why did I get it on sale if they're gonna charge me more for...

I received an e-mail from Guess. Just so you can shop via Trendyol Guess and EU! I bought a bag from Guess via Trendyol and it was torn, I bought a coat and an alarm came on it. I bought a belt and it arrived broken. I bought a vest and received something completely different. I called Guess, they f...

I tried to bring back one of the bags I purchased 12 days ago, but they told me I can't return it. I didn't expect this from a big company. I went there myself, thinking they have a lot of different products and care about their customers. I should have checked online reviews before going. They put ...

I ordered a bag for a gift from Guess.eu, but unfortunately, the delivery took an eternity, and the purpose was defeated. The product arrived on August 18. As soon as it arrived, I generated a return code, and it was said to be picked up at my address. Today, on October 20, the bag is still in my po...

Guess Online's return policy has made me very unhappy. Despite their website's claims of a 30-day free return policy, I have yet to be able to return or receive a refund after two months. I've called customer service every day, and they keep promising to process my return within two days, but they k...