On October 5th, 2024, we visited the Guess store, and the male staff members were friendly and polite. One of the female staff members with glasses was also kind and cheerful. However, another female staff member, who had blonde hair and was dressed differently, behaved in a rude and disrespectful manner. My daughter, who is 2 years old, started crying while my wife was trying on a dress. To calm her down, my wife picked her up, and my daughter accidentally had an accident. A male staff member came over, and my wife explained the situation. Even though the dress didn’t fit, she said we would buy it because of the situation. He kindly explained the situation and even asked for wet wipes to clean up part of the mess on the floor. When he said, "We’ll take care of it, please don’t worry," my wife stepped aside. Accidents happen. Despite the dress not fitting her, my wife was ready to buy it due to the situation, but the male staff member kindly insisted, "We’ll handle it."
However, the other female staff member, who wore a cream-colored floral dress, was both rude and disrespectful. I hope her employment at the store ends soon. Even after being informed of the situation, her response was, "We need to call security," as if she hadn’t heard what had happened. This issue has been reported to the company's lawyers, and they are reviewing the legal grounds. If there is any legal action to be taken, it will be done against the staff member, and the appropriate authorities will be notified. If she had simply said, "Due to the incident with the product, you need to purchase it," we would have agreed. We had already said we were willing to buy it. The disrespect she showed over a ₺4500 dress will certainly have consequences.
On July 15, 2024, between 5:30 PM and 6:00 PM, an H&M employee opened the curtain while my wife was changing in the women's fitting room at 41 Burda Mall. A female staff member in charge of that area was also present. I confronted him right away, asking, "How can you enter the women's changing area ...
To Whom It May Concern, I am writing to formally report an alarming incident that took place at Zara, Oxford Street, around 18:00 - 19:00 o’clock on the 11th of November 2024. Involving a staff member who behaved unprofessionally and, ultimately, in a threatening manner toward me. The situation unfo...
On December 1, 2024, at 6:00 PM, I visited the Yves Rocher store in Mersin Palm City to purchase products. However, the staff there seemed to go out of their way not to sell products and behaved unpleasantly. Despite discounts being available, they told us, “Go today and come back tomorrow; there wi...
At the end of September, my wife and I went to the Lufian store in Kayseri Forum to exchange a product that had been approved for replacement. I chose a pair of pants for myself, leaving a difference of around ₺300. I decided to use it for a jacket for my wife, but the staff said they had no jackets...
Hello, On June 6, 2024, around 5:30 PM, I had a terrible experience in the men's clothing section at the USPA brand display. The employee named T**** was incredibly rude in his manner, greeting, and communication. He responded to us with, "Go to a place where you can try it on." He continued his moc...
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