For a long time, the weekly gift coins that are supposed to be credited to my account in the Matchpub app have not been added. When I tried to contact live support to resolve this issue, I was unable to send a message through the app’s messaging section because I do not currently have a VIP membersh...
"When I try to log in to the Matchup app with my Google account, I get the error "There was a problem signing in, try again later" and cannot access my account. This issue started very recently and this is the second time I've encountered the same error. I contacted the Matchup support team about the problem I'm experiencing and was directed here to submit my complaint. Nevertheless, I still cannot log into my account or use it. I request that I be able to access my Matchup account again without issues and that my login problem be permanently resolved."
When I try to log into the Matchpub app from my iOS device, I receive the error message: “An error occurred while logging in. Please try again later,”...
I was using the Matchpub app with my Apple account, and recently my account was banned without any explanation. I am now unable to log into the app. Additionally, when I try to create a new account using Gmail, the app immediately logs me out again and does not allow me to open a new account. While...
About two months ago, I purchased coins in the Matchpub app using my credit card—first 2,000 coins, and then 500 coins. Afterward, I realized that the in-app coin prices are extremely high and, in my opinion, not worth the service provided. After purchasing the coins, I decided that I no longer wan...
About one hour ago, I purchased a 1,000 token package through an in-app purchase on the Matchpub app. I paid $10 with my Ziraat Bank credit card. The transaction appears as successfully completed on the bank’s side, and I have the receipt as proof. However, the 1,000 tokens were never credited to my...
Advertisements for an app called Matchpub appear on my phone while I am playing a mobile game, and the content is absolutely not appropriate for children. I have a child, and while he was playing a game, he came across this advertisement. The ad included explicit and inappropriate physical closeness...
Because of a subscription I started in the Matchpub app, I have noticed repeated charges on my Ziraat Bank card without my authorization for the past two to three weeks. Although I have thoroughly searched within the app for subscription settings and a cancellation option, I could not find a way to ...
Until about two days ago, I was able to log into my Matchpub account without any issues, but for the past two days I have been unable to access the app at all. I am using an Android Oppo A16 phone, and when I try to open the app, I only see the app icon—the screen does not load, and the login screen...
At around 10:50 p.m., I purchased 500 coins (tokens) in the Matchpub app using mobile carrier billing. The charge was successfully deducted from my phone bill, and I also received a confirmation SMS from my mobile operator, but the 500 coins were never credited to my account. I did not receive any ...
I purchased a browsing service on the MatchPub website for 75₪. Shortly after making the purchase, I changed my mind and no longer wish to use this service. I tried to contact MatchPub in order to cancel the purchase and receive a refund of 75₪, but so far I have not managed to reach them successful...
As of today, I am completely unable to access my account in the Matchup app. When I try to open the app on my iOS device, it closes immediately without showing any error message and does not respond at all. Because of this, I am unable to use the app and cannot reach any support channels. Since I u...
On December 20, 2025, at 7:47 p.m., I purchased 2,000 coins through the Matchpub app using Vodafone mobile carrier billing. The charge was successfully applied to my phone line/account, and the payment was completed, but the 2,000 coins I purchased were not credited to my account. I have never exper...
On November 25, 2025, at around 3:53 a.m., I attempted to purchase a membership in the Matchpub app using my Nays card. During the transaction, the system displayed an error, so I assumed the payment had failed and continued the purchase by switching to a different card. However, when I later checke...
I use the Matchpub app on my iOS device. Even though I am 18 years old, for about two weeks now I have been receiving an age restriction error every time I open the app, and I cannot access my account. The email address linked to my account is: m*******************@gmail.com. I entered my age correc...
On October 20, 2025, I made a payment through the Matchpub app on my iPhone 13 Pro using my credit card. An amount of 249 TL was deducted from my account, and I received a “transaction successful” message during the process. However, the purchase did not reflect in the app, and the content I paid fo...
On Monday, October 20, 2025, I purchased coins twice through the Matchpub app via the App Store. Although the payments were deducted from my account, the coins I purchased were not transferred to my Matchpub account. I contacted customer support regarding the issue, but no solution was provided. I ...
About 30 minutes ago, my account on the Matchbup Android app was restricted with a message saying “access to the app has been blocked due to app rules.” I am not aware of committing any rule violations, and no clear explanation was given to me. Even though no payment has been made on my account, I h...
I have been unable to log into the Matchpup app since yesterday and today. When I try to sign in, I receive an error message that says, “Login failed, please try again later.” I tried deleting and reinstalling the app, but the issue continues. I also attempted to contact customer service, but I coul...
On August 9, 2025, I purchased 100 tokens on MatchPub using the mobile payment method. The payment was successfully deducted from my account, but the tokens were never credited to my profile. This is the first time I have experienced such a problem, as I have never had issues with token purchases b...
On MatchPub, it seems that the girls are working together with the app managers. Meeting outside the platform is impossible, as they only keep users occupied within the app. The entire setup appears designed to make money by keeping conversations going, rather than offering genuine connections. No ...
I started using the Matchpub app in 2025 and soon noticed serious issues despite paying high prices for packages. The in-app call system charges 120 coins per minute, which works fine—but when I try to make calls using the 80-coin option, the call suddenly disconnects on its own. This seems intentio...
I’ve been unfairly banned from the Matchpub app, and I honestly have no idea why. One moment I was using it like usual, and the next thing I know, I’m completely locked out with no explanation. This makes absolutely no sense to me. I joined the app because I genuinely loved being part of the communi...
I never signed up for MatchPub, yet somehow I’ve found myself automatically registered without my permission. This is completely unacceptable. I didn’t authorize any subscription or account creation, and I absolutely do not want to be part of this platform. How can an app enroll users without their ...
I use the Matchpub app and recently discovered that money was withdrawn from my account five times without my consent. I did not authorize any of these transactions, and no clear explanation has been provided. These repeated unauthorized withdrawals have caused me serious financial stress. I am dem...