GoToGate charged extra, how can I dispute hidden fees?

I purchased a return flight ticket from Vilnius to Dubai through Gotogate, under Finnair, with Gotogate reference 88E572 and Finnair confirmation number 88FCZ9. The return flight was scheduled to take place on 6 March 2026. On 4 March 2026, I received an email from Gotogate informing me of a change ...

I purchased flight tickets via the Gotogate website for a Pegasus Airlines flight from Kuwait to Istanbul, with order number 1110-943-051, on 27/29 January. Later, I requested a refund and was informed that there would be deductions of around 20 KWD from the amount to be refunded. However, on 4 Febr...

On January 15, 2026, during a flight reservation I made through Gotogate, I approved a payment of $1,937 on the 3D Secure verification screen. However, after the transaction, when I checked my bank statement, I saw that $1,998 had been charged to my card. This means there is a $61 difference between...

On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...

On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displayed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount...

On December 13, 2025, the Gotogate website displayed a total ticket price of $1,151, including all taxes and fees. I completed the payment using my Halkbank card. When I checked my card activity on Monday, December 15, 2025, I saw that $1,198 had been charged by placing my account into a negative ba...

On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for...

On October 25 at around 5:50 PM I attempted to purchase a ticket via GoToGate for a Bodrum-London flight. Initially the ticket price showed as $945, but when I proceeded to the payment stage the price automatically increased to $1,351 without any warning or explanation. I had to cancel the transacti...

I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...

On October 10, I purchased plane tickets through GoToGate with China Eastern Airlines for five people, totaling $3,190. On the morning of October 11, I realized I had booked the wrong tickets and submitted a cancellation request within 24 hours. Because the change fee was extremely high, I chose to ...

I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...

I booked flexible tickets through Gotogate for an international vacation, expecting to make changes if needed—that’s why I paid extra in the first place. Now that I actually need to change my travel dates, I’m being hit with "airline fees" that are even higher than the original ticket prices. I pai...

For my trip under order number 1050-682-714, I had to cancel the ticket for my child under the age of 2. I personally contacted Pegasus Airlines and successfully processed the cancellation. Pegasus refunded a total of €42 for the infant ticket. However, GoToGate only informed me via email that they...

Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passenge...

Dear GoToGate Representatives, On June 5, 2025, I booked a flight through your platform for a trip scheduled on July 1, 2025. However, just two hours after making the reservation, I decided to cancel the booking. To my shock, I was informed that a cancellation fee and service charge totaling ₺18,00...

I purchased a flight ticket through Gotogate and finalized the payment with a total charge of ₺99,146, which was clearly shown on their checkout page. The payment process appeared standard—my credit card was charged, and the amount displayed was in line with what I expected. However, once the transa...

I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made...

I purchased my flight ticket through Gotogate, but when I needed to cancel it, I handled the entire process on my own directly with the airline. I received confirmation from the airline that I was entitled to a refund. Throughout the entire cancellation process, Gotogate provided absolutely no suppo...

I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...

I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...

I had an awful experience with Gotogate involving a flight schedule change and hidden charges. They moved my flight 12 hours earlier than originally booked, but instead of notifying me at my actual email address, they sent the change to a fake email address they apparently made up using just my firs...

I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...

I booked my flight through Gotogate with Pegasus Airlines, only to find out that my original ticket was suddenly canceled. When I reached out, I was told the cancellation was due to “technical reasons” and that Pegasus had not been paid for my ticket. Instead of assisting me or offering a proper reb...

I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...

I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed. What is not acceptable is Gotogate’s response. Each time I c...