On October 10, I purchased plane tickets through GoToGate with China Eastern Airlines for five people, totaling $3,190. On the morning of October 11, I realized I had booked the wrong tickets and submitted a cancellation request within 24 hours. Because the change fee was extremely high, I chose to proceed with a refund instead.
During the refund process, I was informed that only a service fee per person would be deducted. However, I received a refund of just $1,890, meaning approximately $1,040 in additional charges were withheld. When I contacted customer service, they told me that a penalty fee had been applied in addition to the service charge — something that had never been clearly stated during the refund process.
Due to the lack of transparency and the size of this deduction, I feel unfairly treated. I request that the excess amount withheld be refunded to me. My reservation number is 1095275667.
I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
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We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
I purchased a Seul–Tokyo flight through Gotogate for April 13, operated by Jinair, paying around ₺10,000 for two passengers. Unfortunately, due to issues caused by Gotogate, my entire travel plan was ruined. When I tried to cancel the tickets, Gotogate’s customer service informed me that they would ...
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