I had an awful experience with Gotogate involving a flight schedule change and hidden charges. They moved my flight 12 hours earlier than originally booked, but instead of notifying me at my actual email address, they sent the change to a fake email address they apparently made up using just my first and last name. Naturally, I never received the notification and missed my flight as a result.
When I contacted Gotogate for a refund, they kept giving me the runaround with conflicting and unhelpful responses, clearly just trying to stall or avoid taking responsibility. To make matters worse, they intentionally blocked online check-in. I spent nearly 24 hours trying unsuccessfully to check in online, only to be forced to check in at the airport and pay an extra 45 Euro per person.
This level of negligence and deception is unacceptable. Gotogate not only cost me time and money but showed complete disregard for their customer. I demand a full refund for the additional fees and compensation for the inconvenience they caused with their internal errors and manipulative practices.
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely ...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made...
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