I purchased my flight ticket through Gotogate, but when I needed to cancel it, I handled the entire process on my own directly with the airline. I received confirmation from the airline that I was entitled to a refund. Throughout the entire cancellation process, Gotogate provided absolutely no support or service, yet they still insist on charging a service fee during the refund transaction.
I firmly believe that charging a service fee in a situation where no service was rendered is unethical. I even have written confirmation of the refund amount and approval from the airline, but Gotogate claims there is still a chance I might not get my money back. How is this acceptable?
This was my first and definitely last experience with Gotogate. I would never use this platform again, nor would I recommend it to anyone. With this kind of customer neglect and unfair policies, I can only imagine how many more customers they will lose. I urge Gotogate to reconsider charging unjustified service fees and to handle refund processes with more integrity.
I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely ...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed. What is not acceptable is Gotogate’s response. Each time I c...
I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made...
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