Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passengers are entitled to a free change under these circumstances.
To make matters worse, I know others who booked the same airline through a different travel agency and were able to change their flight time for free. Why is GoToGate applying different standards and charging customers for something they have a right to?
I opened multiple support tickets, but I haven’t received any response. The lack of communication combined with the unexpected time change has left me completely inconvenienced and out of options.
I demand that GoToGate allow me to change my flight time without charging extra, as per my passenger rights. I also expect a prompt response to my submitted issues. This situation could’ve been handled with basic customer care, but now it’s become a source of unnecessary stress and frustration. Please resolve this immediately.
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
I purchased a flexible ticket from Gotogate for my return flight, paying an additional fee specifically to have the option of changing my travel date without issues. On their website, the description clearly states: “Flexible (rebookable) Ticket allows you to change your flight regardless of the air...
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