I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven’t received a single cent.
When I contacted Gotogate, I was informed that the refund would not be processed because of a so-called “service fee” of ₺1,342 per passenger. They claimed the refund amount fell below this fee, so I wasn’t entitled to receive anything back. What’s worse is that none of this was disclosed during the cancellation process. No warning about any deduction, no agreement on my part—just a promise of a 56€ refund that never came.
I completed the cancellation well within the 24-hour window and acted in good faith based on the information given. Gotogate’s after-the-fact justification feels deceptive and unfair. I will be filing formal complaints with the Consumer Arbitration Board and CİMER. This experience has shown me that Gotogate is not transparent about its refund policies, and I urge others to think twice before booking with them.
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
I purchased a Seul–Tokyo flight through Gotogate for April 13, operated by Jinair, paying around ₺10,000 for two passengers. Unfortunately, due to issues caused by Gotogate, my entire travel plan was ruined. When I tried to cancel the tickets, Gotogate’s customer service informed me that they would ...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
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