I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. That’s clear.
What isn’t clear is Gotogate’s handling of my case. Every time I contact customer service, the process is dragged out with delays, incomplete answers, and contradictory information. On top of that, Gotogate insists on charging a commission/agent fee, even though this is an airline-initiated change and my refund should be 100% with no deductions.
I’m requesting immediate action: cancel my ticket as involuntary and refund the full amount to my original payment method without any fees. Send written confirmation and a concrete refund timeline. If you fail to resolve this promptly, I will escalate the matter to the Consumer Arbitration Committee and pursue all available legal remedies. Customers deserve transparency and compliance with airline and consumer protection rules—not stalling and unfair charges.
I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed. What is not acceptable is Gotogate’s response. Each time I c...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passenge...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
Comments