I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made on their own.
This is completely unacceptable and unethical. We didn’t make a mistake; Gotogate changed the booking time, and now they expect us to pay to fix their error. This has caused unnecessary stress and financial burden, especially when we're trying to enjoy a vacation and rely on things to go smoothly.
To make matters worse, their customer support is unhelpful and unresponsive, offering no meaningful resolution. They just repeat generic responses and avoid taking any responsibility for their platform’s mistake. This is by far the worst travel site I’ve ever used.
I demand that Gotogate revert our ticket to the original time at no extra charge and stop exploiting travelers with hidden charges for changes we never requested. This issue needs to be addressed immediately to prevent others from facing the same unfair treatment.
Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passenge...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
On April 9, 2025, I purchased a flight ticket from Amsterdam to Kuala Lumpur to Jakarta through Gotogate.com. On the same day, I went to Sabiha Gökçen Airport but was unable to fly due to a visa issue. I immediately called Gotogate for help. A male representative initially answered and said he could...
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
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