I booked my flight through Gotogate. The operating airline (Mongolian Airlines) changed the travel date and confirmed in writing that this schedule change gives me the right to cancel with a full refund. That part is clear and undisputed.
What is not acceptable is Gotogate’s response. Each time I contact support, I’m met with delays, contradictory explanations, and a claim that a commission/agent fee will be deducted—even though the airline’s involuntary change makes me eligible for a 100% refund. I should not have to chase basic consumer rights while being given incomplete or conflicting information.
I am formally requesting that Gotogate process the cancellation immediately and refund the total amount to my original payment method—without any deductions. Please send written confirmation of the cancellation and the full refund timeline. If this is not resolved promptly, I will escalate the matter to the Consumer Arbitration Committee and other relevant authorities.
Gotogate, honor the airline’s policy and your obligations: no fees, no delays—just the full refund I am entitled to.
I booked my trip through Gotogate, with segments operated by Turkish Airlines and GOL Linhas Aéreas. The airlines notified me that the flight dates were changed, and after speaking directly with them I was told I’m entitled to cancel and receive a full refund due to the involuntary schedule change. ...
I purchased a flight ticket through Gotogate’s website, but due to weather conditions the airline changed the flight schedule. Since the new date did not work for me, I contacted Gotogate to request a date change. I have now called at least 10 times, and every time I am told “we will fix it and get ...
I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely ...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I purchased international connecting flights through Gotogate and selected flexible tickets specifically to ensure I could cancel or modify my plans if needed. Unfortunately, my travel had to be canceled, so I reached out to Gotogate to either change or cancel my tickets. To my shock, I received zer...
Comments