On February 5, 2025, I purchased a flight ticket through Gotogate Turkey’s website
. I specifically selected the ticket in Turkish Lira (₺) as shown on the site. After entering my credit card details, I received a confirmation email from Gotogate, clearly stating the ticket price as ₺72,604.99.
However, when I later reviewed my credit card statement, I was shocked to see that ₺75,008.20 had been charged instead. This means I was overcharged by ₺2,403.21 compared to the confirmed purchase price. When I contacted my bank (Ziraat Bank), they informed me that Gotogate processed the payment in USD, and the final charge was calculated based on the exchange rate.
This is misleading because at no point during the booking process did the website indicate that the ticket would be billed in USD. The price was displayed in TL only, and I purchased under the assumption that this was the final and binding amount. If the site applies foreign currency conversion, it should be clearly disclosed before purchase, not hidden until after the transaction.
I demand a full refund of the ₺2,403.21 difference and an explanation from Gotogate as to why the advertised price in TL does not match the actual charged amount. If this issue is not resolved, I will consider this an unfair and deceptive sales practice and pursue further action with consumer protection authorities.
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
I purchased a flight ticket through Gotogate and finalized the payment with a total charge of ₺99,146, which was clearly shown on their checkout page. The payment process appeared standard—my credit card was charged, and the amount displayed was in line with what I expected. However, once the transa...
Dear GoToGate Representatives, On June 5, 2025, I booked a flight through your platform for a trip scheduled on July 1, 2025. However, just two hours after making the reservation, I decided to cancel the booking. To my shock, I was informed that a cancellation fee and service charge totaling ₺18,00...
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
Comments