During our car rental reservation in Munich from February 19–22, booked through Booking.com with reservation number 7282...27512, we experienced a serious issue. While driving, the car’s tire suddenly blew out, and the vehicle did not have a spare tire or a repair kit. As a result, we had to call a to
I made a car rental reservation through Booking.com with Europcar at Milan Malpensa Airport, Terminal 1 International Ar...rivals. I created the reservation from Istanbul on December 25, 2025, at 7:08 PM. During the reservation process, the requirement for an International Driving Permit (IDP) was not
I rented a Nissan Juke from Europcar Salzburg Airport rental office on 15.11.2025 and returned the vehicle to Vienna mai...n train station on 17.11.2025. There were no personnel present when I returned the vehicle so no one checked the condition of the vehicle during my return. Next morning, an Europca
On 11.11.2025, after purchasing my flight ticket through Enuygun, I rented a 2025 model Dacia Sandero Stepway from the E...uropcar branch operated by frt Filo at Mardin Prof. Dr. Aziz Sancar Airport, to be picked up on 14.11.2025 at 21:00 and returned on 17.11.2025 at 21:00. I paid the rental fee of ₺5
On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated Octo...ber 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines
Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in a...dvance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate depo
On August 16, 2025, I rented a Volkswagen T-Cross from Europcar Berlin Airport and returned it without any issues or vis...ible damage. At drop-off, no inspection or damage check was performed — the car was accepted immediately. However, shortly afterward, I received an email claiming there was a 5 cm
On Sunday, August 10, 2025, I rented a Seat Arona (economy package) from Europcar’s Sarajevo Airport branch and returned... the vehicle without any issues or damages. During the rental, a deposit of €350 was charged to my account. However, even after 40 business days, the deposit has still not been ref
On August 21, 2025, I rented a Skoda Fabia 1.0 from Europcar’s Sarajevo Airport branch, and a deposit of $1,240 (approx.... 1,600 BAM) was charged to my credit card. Although I returned the vehicle on August 25, 2025, in perfect condition, the deposit is still showing as a pending authorization on my c
On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on A...ugust 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental,
On April 20, 2025, I rented a car from Europcar at Malpensa Airport, Italy. When I picked up the vehicle, I carefully re...corded all existing damages on video. However, after returning the car, I was unfairly charged €410 for damages that were already present when I collected the vehicle. I contacted
On July 31, 2025, I rented a Cupra vehicle from Europcar Hamburg, Germany (Reservation No: 1192691899). Later, I was inf...ormed of a €30 traffic fine allegedly issued on August 3, 2025, and on September 17, 2025, this amount was charged to my credit card. However, I was never provided with any documen
I rented a car from Europcar at Queen Alia International Airport in Amman, Jordan. After I returned home, money was with...drawn from my account without my authorization. Two days after my return, Europcar claimed that they had found a scratch on the car and made an unjust charge for it. This charge w
On September 30, 2025, I made a car rental booking through Booking.com with Europcar at Arlanda Airport, Sweden, under r...eservation number 630084814. However, at the time of pickup, I was unexpectedly informed that a €1,000 deposit was required. Since I was unable to pay such a high deposit, I had to
Between July 19 and July 25, 2025, I rented a Skoda Scala from Europcar at Linz Airport, Austria. I paid all rental fees... by credit card, and a deposit of $1,117 was held on my card. I returned the vehicle on time, without any damage, missing fuel, or delay, fully meeting all my rental obligations.
My experience with Europcar Dubai was absolutely terrible. When I returned the car, it was checked and accepted without ...any issues by their staff. Yet, just 30 minutes later, the system suddenly showed four fabricated damage claims such as “front bumper missing,” “rear bumper missing,” and “front fe
On July 23, 2025, at 10:00 AM, I rented a car from Europcar’s Venice office through Booking.com (reference number: 73367...7744). All my documents were complete, and I was ready to finalize the process with my Turkish driver’s license, which has international validity. However, the staff member demande
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumic...ino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand
I rented a car in London through Carla and purchased the “Premium Protection” insurance package. The insurance descripti...on clearly stated that it covered all accidental damages — including windshield and tires — with no excess and at a lower cost than at the rental counter. However, when I arrived
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 depo...sit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh
On Thursday, July 3, 2025, I rented a car from Düsseldorf Airport and returned it on July 13, 2025, around 1:00 PM, beli...eving everything was in perfect condition. However, I was later informed that a barely visible 3–4 cm scratch on the wheel rim was reported as 10 cm, and €177.96 was deducted from
I’m absolutely disgusted by my experience with Europcar — especially their Dubai branch, which has turned what should ha...ve been a routine rental into a nightmare of false accusations, data misuse, and complete customer service failure. After returning my rental clean, undamaged, and on time, their o
I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process w...as I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition
On May 21, 2025, I rented a vehicle through Europcar and paid the rental fee online using my credit card. I picked up th...e car from the Europcar office outside Samsun Airport, where a security deposit of ₺6,000 was withdrawn from my card. I was told this amount would be refunded upon returning the ve
