I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an additional €54 (roughly ₺) without any prior notice or explanation.
This kind of hidden charge feels incredibly dishonest. If there was going to be an extra fee for an airport pickup, it should have been clearly stated up front—not silently deducted after the fact. I feel misled and taken advantage of by Europcar. When I contacted customer service, I received no satisfying explanation or apology.
This isn’t how a global rental company should treat its customers. I urge Europcar to refund the unauthorized charge immediately and commit to more transparent billing practices. I also caution other travelers to double-check every fine print with this company. If I had known this would happen, I would have chosen a different rental provider.
On December 28, 2024, I rented a car from Europcar at the Cologne train station in Germany. During the rental process, I clearly informed the Europcar agent that I would be driving to Strasbourg and explicitly asked if there would be any additional charges for crossing the border. The agent confiden...
On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...
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