I am a Smule VIP subscriber using the Smule app on Android, and for the last 5 days I have been unable to use some of the features properly. The app keeps showing the warning “unable to connect, check your internet” specifically when I try to send or accept private messages and when I want to access...
I am a Smule user on an Android phone, and I accidentally deleted some of my recordings from my account. These were important to me, and I am very upset that they are now gone because of this mistake. After noticing the deletion, I immediately contacted Smule support by email and explained the situa...
I would like to share an issue I am experiencing with the Smule app. The VIP membership that I was actively using on my old device does not appear or activate on my new iPhone. Even though I am logged into the app, I am unable to use my VIP benefits. In addition, when I try to submit a complaint ab...
I have been a Smule VIP subscriber for nearly 10 years—a respectful user who follows the rules. However, today I discovered that my account with the username y* was frozen without any reason or notification. I have personally seen groups or “cliques” within the app coordinate mass reports to get ac...
I use the Smule app on my Android phone to sing karaoke with backing tracks. However, for about four weeks now, when I enter the backing-track karaoke section, the music does not play at all. Normally the music should start automatically, but in this specific section I get no sound, making it imposs...
Even though I have an active VIP subscription through Google Play, I have been unable to log into my Smule account for about two months. I am using an Android Realme phone, and every time I try to log in, I receive an on-screen message saying “An error occurred. Would you like to try again?” The app...
I am a Smule VIP user and my account has been suspended for the past two days. My account is registered with the email address alee***@gmail.com and my username is AileenT***. I received a message stating that my account has been permanently suspended because another device has provided VIP access f...
I have been using Smule on an Android phone for a long time. About one year ago, I had to change my phone number, and since then I have been unable to log into my Smule account. Because of the phone number change, I can no longer access my original account. So far, I have not contacted Smule suppor...
I have been an active Smule user for about 10 years and a regular VIP member. For the past two weeks, I have been experiencing a serious issue with an account I have long enjoyed using. After singing a song and recording my voice on my own phone, the recording does not activate at the completion sta...
My Smule account with the username r*4** has been frozen for approximately one day without any explanation, and I am unable to access my account. I did not receive any violation notice or warning through the app or via email. Although I contacted the Smule support team to understand the situation a...
The Smule app was automatically deleted from my phone, and since I couldn’t understand why, I reinstalled the app last night around 11:00 PM. When I opened the app, it asked me for an email address and password even though I had previously logged in using my Facebook account. When I entered my regis...
I’ve been experiencing the same issue on the Smule app for a long time. Nearly 40 of my accounts have been closed even though I have never used insults, profanity, or violated any rules. Most recently, my account with the username “nicm Diyar” was also frozen a short while ago with a “Your account h...
My VIP membership in the Smule app appeared normally on my Samsung device, but after switching to an iPhone, it stopped showing up. I’ve been dealing with this issue for about three hours since changing my phone. I purchased my VIP membership through Google, and I’m logged into my account using my G...
About a week ago, I purchased a yearly VIP membership for the Smule app through the Google Play Store on my Samsung Galaxy A53. The payment of 205 was successfully processed, yet my VIP status has not been activated in the app. I continue to see the message “Become a VIP” even though my purchase wen...
I have been using the Smule app for a long time, but recently, my account has been repeatedly attacked by fake accounts, which has been very disturbing for me. Last night, I was attacked again and had to suspend my account. Now, when I try to log in from my Android device, I receive an error message...
I’ve been using the Smule app for a long time, but recently, my account has been targeted by fake profiles and repeated harassment. Last night, my account was attacked again, and I had to suspend it temporarily for safety reasons. Now, when I try to log in from my Android device, I get the followin...
On Wednesday, October 1, I accidentally subscribed to the Smule app, and 420 was charged to my card immediately. On my Android phone, the subscription price was shown as 32, yet the amount withdrawn was much higher. It appears the payment was processed in dollars and converted at an inflated rate, w...
I accidentally canceled my VIP membership on the Smule app. When I check my Google Play payment information, it shows that my subscription will end on November 25. However, I do not want my VIP membership to be canceled, and I would like it to renew automatically so I can continue enjoying the servi...
I’ve been using the Smule app on my Android device for about 6–7 years, and every year my VIP membership renews automatically through Google Play. This year, in May, the annual VIP fee of 205 was successfully charged to my card, and on the Play Store it clearly shows that the next renewal is schedul...
When I connect my Samsung S24 Ultra to my workplace’s Turkcell Wi-Fi network, I am unable to access the Smule app. This issue has been happening since yesterday and occurs only on the office Wi-Fi. When I switch to mobile data or use other Wi-Fi networks, the app works perfectly fine. Other devices...
I wanted to try a one-week VIP membership on the Smule karaoke app using my Redmi C12 phone, but I accidentally purchased an annual subscription instead. I tried to cancel the subscription through both Google Play and the app, but I was unsuccessful. For the past five months, Smule has been chargin...
On September 9, 2025, I paid 271 for a yearly VIP subscription on the Smule app using my Apple ID. The payment was successfully completed, and I have the receipt as proof. However, when I tap the “Sing” button in the app, it still asks me to pay again, and my VIP membership isn’t activated. I tried...
Why is my Smule account not recharged without any intimation? I kindly request that my Smule account be continued immediately, as I want to keep singing in the Smule app. Right now, my account is not working, and today I wanted to continue singing. I already tried restarting the app and checking my ...
