My Smule account (@Encounter***) has been banned and I believe this happened because some fake IDs were created and used... with my ID name. As a result, my account has been permanently deleted, even though I did not engage in any violation myself, and my registered email address has also been removed
I am a Smule VIP subscriber using the Smule app on Android, and for the last 5 days I have been unable to use some of th...e features properly. The app keeps showing the warning “unable to connect, check your internet” specifically when I try to send or accept private messages and when I want to access
I am a Smule user on an Android phone, and I accidentally deleted some of my recordings from my account. These were impo...rtant to me, and I am very upset that they are now gone because of this mistake. After noticing the deletion, I immediately contacted Smule support by email and explained the situa
I would like to share an issue I am experiencing with the Smule app. The VIP membership that I was actively using on my ...old device does not appear or activate on my new iPhone. Even though I am logged into the app, I am unable to use my VIP benefits. In addition, when I try to submit a complaint ab
I have been a Smule VIP subscriber for nearly 10 years—a respectful user who follows the rules. However, today I discove...red that my account with the username y* was frozen without any reason or notification. I have personally seen groups or “cliques” within the app coordinate mass reports to get ac
I use the Smule app on my Android phone to sing karaoke with backing tracks. However, for about four weeks now, when I e...nter the backing-track karaoke section, the music does not play at all. Normally the music should start automatically, but in this specific section I get no sound, making it imposs
Even though I have an active VIP subscription through Google Play, I have been unable to log into my Smule account for a...bout two months. I am using an Android Realme phone, and every time I try to log in, I receive an on-screen message saying “An error occurred. Would you like to try again?” The app
I am a Smule VIP user and my account has been suspended for the past two days. My account is registered with the email a...ddress alee***@gmail.com and my username is AileenT***. I received a message stating that my account has been permanently suspended because another device has provided VIP access f
I have been using Smule on an Android phone for a long time. About one year ago, I had to change my phone number, and si...nce then I have been unable to log into my Smule account. Because of the phone number change, I can no longer access my original account. So far, I have not contacted Smule suppor
I have been an active Smule user for about 10 years and a regular VIP member. For the past two weeks, I have been experi...encing a serious issue with an account I have long enjoyed using. After singing a song and recording my voice on my own phone, the recording does not activate at the completion sta
My Smule account with the username r*4** has been frozen for approximately one day without any explanation, and I am una...ble to access my account. I did not receive any violation notice or warning through the app or via email. Although I contacted the Smule support team to understand the situation a
The Smule app was automatically deleted from my phone, and since I couldn’t understand why, I reinstalled the app last n...ight around 11:00 PM. When I opened the app, it asked me for an email address and password even though I had previously logged in using my Facebook account. When I entered my regis
My VIP membership in the Smule app appeared normally on my Samsung device, but after switching to an iPhone, it stopped ...showing up. I’ve been dealing with this issue for about three hours since changing my phone. I purchased my VIP membership through Google, and I’m logged into my account using my G
About a week ago, I purchased a yearly VIP membership for the Smule app through the Google Play Store on my Samsung Gala...xy A53. The payment of 205 was successfully processed, yet my VIP status has not been activated in the app. I continue to see the message “Become a VIP” even though my purchase wen
I have been using the Smule app for a long time, but recently, my account has been repeatedly attacked by fake accounts,... which has been very disturbing for me. Last night, I was attacked again and had to suspend my account. Now, when I try to log in from my Android device, I receive an error message
I’ve been using the Smule app for a long time, but recently, my account has been targeted by fake profiles and repeated ...harassment. Last night, my account was attacked again, and I had to suspend it temporarily for safety reasons. Now, when I try to log in from my Android device, I get the followin
On Wednesday, October 1, I accidentally subscribed to the Smule app, and 420 was charged to my card immediately. On my A...ndroid phone, the subscription price was shown as 32, yet the amount withdrawn was much higher. It appears the payment was processed in dollars and converted at an inflated rate, w
I accidentally canceled my VIP membership on the Smule app. When I check my Google Play payment information, it shows th...at my subscription will end on November 25. However, I do not want my VIP membership to be canceled, and I would like it to renew automatically so I can continue enjoying the servi
I’ve been using the Smule app on my Android device for about 6–7 years, and every year my VIP membership renews automati...cally through Google Play. This year, in May, the annual VIP fee of 205 was successfully charged to my card, and on the Play Store it clearly shows that the next renewal is schedul
When I connect my Samsung S24 Ultra to my workplace’s Turkcell Wi-Fi network, I am unable to access the Smule app. This ...issue has been happening since yesterday and occurs only on the office Wi-Fi. When I switch to mobile data or use other Wi-Fi networks, the app works perfectly fine. Other devices
I wanted to try a one-week VIP membership on the Smule karaoke app using my Redmi C12 phone, but I accidentally purchase...d an annual subscription instead. I tried to cancel the subscription through both Google Play and the app, but I was unsuccessful. For the past five months, Smule has been chargin
On September 9, 2025, I paid 271 for a yearly VIP subscription on the Smule app using my Apple ID. The payment was succe...ssfully completed, and I have the receipt as proof. However, when I tap the “Sing” button in the app, it still asks me to pay again, and my VIP membership isn’t activated. I tried
Why is my Smule account not recharged without any intimation? I kindly request that my Smule account be continued immedi...ately, as I want to keep singing in the Smule app. Right now, my account is not working, and today I wanted to continue singing. I already tried restarting the app and checking my
Smule is a social music and karaoke platform operated by Smule, Inc.. Founded in 2008, the platform allows users to sing, record, and share performances with others through mobile apps and online services. Smule is widely known for its karaoke features, duet recordings, and music-based social networking experience.
Customer Support: Smule mainly provides assistance through its Help Center and in-app support system.
Customer Support Email: [email protected]
Smule operates in the music entertainment and social networking industry. The platform combines karaoke, audio recording, and community interaction features for singers and music enthusiasts worldwide.
User sentiment toward Smule is mixed. While many users enjoy the karaoke experience and social music features, complaints commonly focus on subscription billing practices, technical issues, account access problems, and customer support responsiveness.
If you’ve experienced issues with Smule, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.