On Sunday, August 10, 2025, I rented a Seat Arona (economy package) from Europcar’s Sarajevo Airport branch and returned the vehicle without any issues or damages. During the rental, a deposit of €350 was charged to my account. However, even after 40 business days, the deposit has still not been refunded.
I contacted Europcar both by phone and email, but I have not received any satisfactory explanation or response. Although some of my rental documents were misplaced, I can provide a copy of my driver’s license and full details of the vehicle’s model and color for verification.
I request that my €350 deposit be refunded immediately, along with a clear explanation for the delay and an apology for the inconvenience caused. If this issue is not resolved promptly, I reserve the right to seek compensation for the financial and emotional distress caused by this negligence.
On August 21, 2025, I rented a Skoda Fabia 1.0 from Europcar’s Sarajevo Airport branch, and a deposit of $1,240 (approx. 1,600 BAM) was charged to my credit card. Although I returned the vehicle on August 25, 2025, in perfect condition, the deposit is still showing as a pending authorization on my c...
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on August 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental, ...
Hello, on July 9, 2025, I rented a car from Enterprise Rent a Car at Zurich Airport. I returned the vehicle on September 11, 2025, fully compliant with all requirements. At the time of rental, a 1000 CHF deposit was charged to my account, which was supposed to be refunded after the return. However,...
About a month ago, during my international trip, I rented a car from Enterprise at Sarajevo Airport. While the rental itself went smoothly at first, I’ve been facing an ongoing issue ever since I returned the vehicle—they have yet to refund my deposit. Despite waiting patiently and trying to contac...
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