On July 31, 2025, I rented a Cupra vehicle from Europcar Hamburg, Germany (Reservation No: 1192691899). Later, I was informed of a €30 traffic fine allegedly issued on August 3, 2025, and on September 17, 2025, this amount was charged to my credit card. However, I was never provided with any document or photographic evidence related to this fine.
I contacted Europcar customer service, but I did not receive a clear or satisfactory explanation. To verify whether this penalty truly applies to me, I request that the official documentation or photographic proof of the traffic violation be shared with me.
I kindly ask that the necessary documents be provided and that this issue be resolved to prevent further inconvenience.
On April 30, 2025, Europcar charged my credit card €30 (approximately ₺1,050) without my consent or prior notice. I had no active rental or pending fees at the time, and I certainly didn’t authorize any payments. What’s deeply troubling is that Europcar seems to have retained my credit card informat...
On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....
On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on August 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental, ...
On August 14, 2025, the Cupra Formentor vehicle I rented in Berlin through Booking was scratched. We started the compensation process regarding the incident and submitted all required documents. My reservation number is 664089153. Since August 22, 2025, no payment has been made, and the process stil...
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
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