I rented a car through Booking from Sixt, picking it up on 16 May 2026 at Kosovo Airport and returning it on 19 May 2026... at Skopje Airport. I returned the vehicle in the same condition in which I received it and at drop-off a Sixt employee inspected the car, did not mention any problem, took back th
On Saturday, April 25th, we rented a car from the Sixt office at Sarajevo Airport and returned it on May 2nd in perfect ...condition — no damage, nothing missing. At the time of rental, a €700 deposit was charged to our card. Because we paid with a debit card, they made the process unnecessarily diffic
On May 28, 2026, we traveled from Turkey to Germany for a 5-day vacation and had booked a rental car through Sixt approx...imately 15 days in advance. Because we paid with a virtual card, when we arrived at the Sixt branch at Stuttgart Airport to pick up the vehicle, they refused to accept that payment
I rented a Jeep Avenger UTL PET AUT from Sixt Rent a Car at Bosnia and Herzegovina Airport on 12 April 2026. The rental ...agreement number 9522899152 was issued in my name, and during vehicle pick-up, a security deposit of €700 was charged to my husband’s card. I returned the vehicle on 14 April 2026
I booked a 6-day car rental through Booking.com from Sixt at Mulhouse-Basel EuroAirport for our Switzerland trip from Ma...rch 13–19, 2026, making the full payment including a complete protection package on February 24, 2026. When we arrived to pick up the car on March 13th, we were told we needed to p
I booked a car rental through the Agoda app, powered by Booking.com infrastructure, from Sixt in Sarajevo, Bosnia and He...rzegovina. Without realizing it, I ended up paying for the same reservation twice on March 5th — the first payment at 3:32 PM and the second at 3:37 PM. The rental period ran from
I rented a car from the Sixt branch in The Hague, Netherlands, from December 2 to December 7, 2025. At the time of renta...l, a €400 deposit was charged to my debit card. The staff member there explicitly told me the deposit would be returned immediately upon returning the vehicle without any issues. I
I rented a Kia Sportage from Sixt Rent A Car in Kosovo from December 28 to December 31, 2025. At the time of rental, €70...0 was charged to my credit card as a pre-authorization hold. Despite returning the car without any issues on December 31st, this amount has still not been refunded to me. During th
I rented an SUV from the Sixt branch in The Hague, Netherlands, and a €418 deposit was charged to my credit card at the ...time of rental. I picked up the car on December 2nd and returned it in perfect condition on December 7th — yet approximately 35 days later, my deposit still has not been refunded.
From October 13 to October 17, 2025, we rented a Peugeot 208 from the Sixt branch at Tirana Airport in Albania. We paid ...the rental fee by card, and an additional $100 deposit was charged to our card at the time of pickup. On October 17th, between 12:00 and 1:00 PM, we returned the vehicle to the sta
I rented a car from the Sixt office at Düsseldorf Airport from December 5 to 7. During the rental process, the customer ...representative confirmed that a deposit would be collected and refunded. However, despite my having clearly stated that I did not want insurance, a policy was added to my name with
On November 3, 2025, I rented a Renault Clio from the Sixt Sarajevo Airport branch. I was told the rental fee would be €...161, and that a €500 deposit would be charged and returned to my card within 7 days. In total, 1,292 BAM was charged to my card — 977 BAM as the deposit and the remainder as the re
From October 10 to 13, 2025, I rented a Renault from Sixt at Podgorica Airport under reservation number 9520849581. A €5...00 deposit was collected at the time of rental. Despite returning the car without any issues, the deposit has still not been returned to my account. When I contacted Sixt customer
On August 16, 2025, I rented a Volkswagen T-Cross from Europcar Berlin Airport and returned it without any issues or vis...ible damage. At drop-off, no inspection or damage check was performed — the car was accepted immediately. However, shortly afterward, I received an email claiming there was a 5 cm
On June 20, I rented a fully insured car from Sixt Switzerland. While driving in the Netherlands, the tire burst, and wh...en I contacted Sixt Germany, they instructed me to pay for the replacement first and assured me that the amount would later be refunded. I paid €339 for one tire and submitted a co
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September ...15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr
On September 12, we rented a Kia Stonic from Sixt at Pristina Airport under Rental Agreement No: 9520367065. We returned... the vehicle without any issues or damages, and the handover process was smooth and complete. According to the rental agreement, the deposit refund was supposed to be processed wit
On August 10, I made a prepaid reservation with Sixt’s Pristina, Kosovo branch for a Kia Ceed, paying €279 in advance vi...a credit card in July (Reservation No: 9722650965). However, despite my driver’s license being linked to my ID, the staff refused to deliver the car. I then asked to transfer the r
I booked a car through Sixt app and paid 5 days before my trip. On the day of the rental, when I arrived at the office t...o pick up the car, I was told that my account had been blocked and I needed to contact customer support. I had received no prior notification about this — nothing at all. First, Si
On July 10, 2025, I booked a rental car in Italy through the Yolcu360 app, choosing Sixt for the period August 6–18, 202...5. My reservation was made to pick up the car at Venice Airport and return it at Rome Train Station. At Venice Airport, Sixt presented me with extremely high insurance prices and
On August 3, 2025, I rented a Mini Aceman Automatic from the Sixt office in Amsterdam city center. During the rental pro...cess, I purchased the full protection package. However, after returning the vehicle to the Schiphol office, Sixt claimed there were scratches on the wheels and demanded an addition
On August 15, 2025, I rented a BMW 3 model car from Sixt and returned it without any issues at Stuttgart Airport. At the... time of return, I was explicitly told that there were no problems, and the return slip also showed no damage recorded. However, on September 3, 2025, I was unexpectedly billed €1
I rented an Opel Corsa from Sixt’s website, with pick-up and return at Düsseldorf Airport (Reservation No: 9721000250). ...During the rental period, in addition to traffic fines, I was unexpectedly charged a so-called “penalty processing fee” on my credit card. A total of €101.76 was deducted in three
On July 23, 2025, I rented a car from Sixt at Zurich Airport, Switzerland through Booking.com (Reservation No: 783590114...). For the rental, I also purchased full protection insurance via Rentalcover.com. When I picked up the vehicle, I noticed scratches on the rims and reported them at the time of de
SIXT is a global mobility service provider and car rental company headquartered in Germany. The company was founded in 1912 by Martin Sixt and is one of the oldest car rental businesses in the world. Today, the brand operates as a publicly traded company that is still majority-owned and managed by the Sixt family.
Customers looking to contact SIXT can use the following official customer support details:
SIXT operates within the global transportation and mobility industry. The brand provides a wide fleet of premium vehicles for leisure and business travelers across thousands of locations worldwide. Its business model encompasses several mobility solutions designed for different customer needs:
Customer feedback regarding SIXT often highlights severe frustrations with the company's billing practices and post-rental communications. Many users report feeling scammed by unexpected invoices and struggle to get fair resolutions through the standard customer support channels.
If you've experienced issues with SIXT, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
