I Face an Unfair €177 Charge from Europcar Düsseldorf for a Small 3 cm Scratch

I Face an Unfair €177 Charge from Europcar Düsseldorf for a Small 3 cm Scratch
Ali
Europcar
July 21, 2025 12:23 PM18

On Thursday, July 3, 2025, I rented a car from Düsseldorf Airport and returned it on July 13, 2025, around 1:00 PM, believing everything was in perfect condition. However, I was later informed that a barely visible 3–4 cm scratch on the wheel rim was reported as 10 cm, and €177.96 was deducted from my deposit as a repair fee.

I’ve attached the photo of the wheel and the damage report as evidence. The scratch was minimal and clearly exaggerated in the report. Charging €177.96 for such a minor mark is unreasonable and unfair.

I want to warn future renters to be extremely cautious and document every small mark or scratch before pickup. I request a review of this excessive charge and a partial or full refund of the €177.96 deducted from my deposit.

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