I Face an Unfair Refusal from Europcar Venice — Denied Car Despite Valid License

On July 23, 2025, at 10:00 AM, I rented a car from Europcar’s Venice office through Booking.com (reference number: 733677744). All my documents were complete, and I was ready to finalize the process with my Turkish driver’s license, which has international validity. However, the staff member demanded an additional outdated document that no other rental company has ever requested, claiming they could not release the vehicle without it.

I have rented cars in many countries with the same license and never encountered such an issue before. I firmly believe the real reason for this refusal was that the staff wanted to resell the vehicle at a higher price to the large number of people waiting in line. Additionally, the employee who assisted us was rude and completely unhelpful.

Although I received a small partial refund from Booking.com, I lost the full payment for the three-day rental and received no response or resolution from Europcar. This experience has caused significant financial and emotional distress.

I request a full refund of the amount I paid and expect Europcar to take accountability for this unfair and unprofessional treatment.