I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 deposit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and vehicle charging services.
The rental itself cost €350, yet I was forced to pay an extra €100 without any valid reason or explanation. Despite contacting Europcar, I have not received a proper response or refund.
I strongly advise others not to rent from Europcar, as this company’s unjustified charges and lack of accountability cause serious customer frustration. I demand a refund of the €100 unfairly deducted from my deposit and an official explanation for this misleading charge.
I booked a rental car through Booking.com from Europcar France six months ago. At the time of rental, I was told that the deposit would be refunded. However, despite all this time passing, the deposit was never returned. What’s even more outrageous is that just yesterday—six months later—I noticed t...
On April 20, 2025, I rented a car from Europcar at Malpensa Airport, Italy. When I picked up the vehicle, I carefully recorded all existing damages on video. However, after returning the car, I was unfairly charged €410 for damages that were already present when I collected the vehicle. I contacted...
I made a vehicle reservation through Booking.com with Europcar in Rome, Italy. Additionally, I rented a child seat for my 6-month-old baby due to the options offered. When I arrived at the pickup location, Europcar informed me that no child seat was available and suggested canceling the reservation....
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I booked a car in Rome, Italy with Europcar through Booking.com. I also rented a baby seat for my 6-month-old baby because they offered the option. When I arrived at the rental point, Europcar stated that there were no baby seats left and told me that I could cancel my reservation if I wanted. I can...
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