Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in advance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate deposits totaling $920. After returning to Istanbul, I received an invoice of $370 for an additional insurance fee.
I was never informed about any extra charges or insurance fees at the time of booking, and there was no mention of a $370 insurance charge in the rental agreement. Had I known about it, I would not have rented this car. This situation occurred completely without my knowledge or consent.
Although I submitted a written complaint to Europcar customer service, I have not received any response so far. I am requesting a refund of the $370 unfairly charged insurance fee and would like to warn other customers to be careful when renting through Europcar due to this lack of transparency and hidden charges.
On August 21, 2025, I rented a Skoda Fabia 1.0 from Europcar’s Sarajevo Airport branch, and a deposit of $1,240 (approx. 1,600 BAM) was charged to my credit card. Although I returned the vehicle on August 25, 2025, in perfect condition, the deposit is still showing as a pending authorization on my c...
On 19 August, I booked a Renault Clio through Trip.com, provided by Budget at Podgorica Airport. The booking stated that all insurance and options were included in the price. However, when I arrived to pick up the car, I was forced to pay an additional €220 insurance fee by credit card, despite the ...
On Sunday, August 10, 2025, I rented a Seat Arona (economy package) from Europcar’s Sarajevo Airport branch and returned the vehicle without any issues or damages. During the rental, a deposit of €350 was charged to my account. However, even after 40 business days, the deposit has still not been ref...
On August 23, 2025, I rented a Renault Clio for 4 days from Budget at Podgorica Airport (Reservation No: 2948-9900-TR-6). I paid a total of ₺10,003.50, and at pickup, €1,573 was charged as a deposit. I was told the deposit would be refunded upon return, but I am still waiting. I faced serious proble...
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 deposit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh...
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