Electrolux service delay

My Electrolux EW7HL81W4 dryer broke down, and after inspection by the authorized service center, I was informed that there are issues with the RAM and sensor components. I was also told that these parts cannot currently be sourced from overseas. I have been waiting for approximately 31 days for the ...

The Electrolux 22354560 Puli UK 482 E refrigerator door seal tore about a year ago. On October 25, 2024, an authorized service team visited my address in Buca Evka 1, İzmir to inspect the issue. They charged me ₺600 for the service fee, but did not perform any repair. Instead, they only stated that ...

My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...

Last summer, I purchased the Electrolux EXP34U339HW portable air conditioner, trusting its 12,000 BTU capacity to cool my 24 m² room. Unfortunately, the product failed to meet my expectations. It couldn’t cool the room sufficiently and was far from “silent” as advertised—it runs quite loudly. The fi...

Twelve days ago, the authorized service team came to my address in Tuzla/Istanbul to install my Electrolux built-in electric oven. However, the service team arrived without any technical tools and attempted to complete the installation using only the tools available at home. Since they did not use a...

I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they return...

The Electrolux EW7H458ST dryer is a complete disappointment. I purchased it online on January 26, 2024, and within less than a year, it has already had two sensor failures. In a major city like Ankara, the brand has only two authorized service centers, and we were told that the sensor had to be orde...

On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...

Since the day we purchased our Electrolux refrigerator from Teknosa on March 25, 2023, there have been dents on the door. At first, they were not very noticeable, but over time, they became deeper. When we asked the service team, they said the dents might have occurred due to pressure during storage...

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On March 8, 2023, I purchased an Electrolux EW6F3146BEB model washing machine through the Hepsiburada website, trusting the product reviews posted there. Shortly after, stains started appearing on our clothes. Initially, we thought the stains were caused by something else, but when previously spotle...

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For over a year, I’ve experienced persistent cooling issues with my Electrolux refrigerator. Despite multiple service visits, three motor replacements, and countless interventions, the internal temperature has never dropped below 10°C. We initially refrained from taking legal action, trusting the co...

I purchased an Electrolux washing machine that is still under warranty, yet I was informed that the blackening of the door's rubber seal (despite leaving the door open and regularly drying it) is not covered under warranty. When I contacted Electrolux service, they stated the seal replacement would ...

I purchased an Electrolux washing machine that is still under warranty, yet I was informed that the blackening of the door's rubber seal (despite leaving the door open and regularly drying it) is not covered under warranty. When I contacted Electrolux service, they stated the seal replacement would ...

In July, we received our brand-new Electrolux 700 series (EP71AB14UG) vacuum cleaner, which we took to the authorized service center for the second time on November 2, 2024. Despite more than a month passing, it still hasn’t been repaired or returned. During our first visit, we were told, "There’s n...

I purchased the Electrolux EW6F3146BEB 10 kg 1400 RPM washing machine from Teknosa on 28/07/2022 and have faced repeated issues with it damaging fabrics, including curtains and cotton shirts, by pulling threads during washing. Despite contacting the authorized service in June 2024 and again in Novem...

I purchased an Electrolux washing machine in August 2024. Within a short period of about 3 months, the machine started showing error codes frequently and began moving from its position. I reported the issue, and a service technician arrived 4 days later. The technician, who was the same person who i...

Electrolux has been a huge regret for us. My advice is definitely that no one should buy it. I've been trying to get service for over a month. I must have spoken to 30 different Electrolux customer representatives, without exaggeration, and yet the service still hasn't come. They just give us instru...

I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...

We made a service request regarding the squeezing and drum noise complaint of the Electrolux Brand EW8F161PSTC model washing machine that I bought on 25.11.2022. In the checks carried out by the service, they stated that there was a problem with the pistons of the machine and that they opened a requ...

I choose to get a built-in product from a reputable brand. I purchased the Electrolux kgg64362k 60 cm black glass built-in stove from Hepsiburada. On August 16, 2024, the product arrived fast and securely. On Saturday, August 17, 2024, I requested service installation at my address in Bağcılar for a...

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I purchased an Electrolux refrigerator with a built-in water dispenser, paying a hefty ₺100,000! However, I was informed that I needed to buy an additional part for the dispenser, which they quoted me ₺8,500 for. It’s been exactly one month since I bought the fridge. Despite my repeated calls for in...

We experienced an issue with our Electrolux washing machine model EW6F4923EB. We were notified on June 3rd about a service request, stating that the drum required replacement. Unfortunately, the part still hasn't arrived, even though it's been two months. Every time we make a call, we are consistent...

I'm extremely disappointed with Electrolux's poor customer service. It's been 37 days since my washing machine broke down, and it's still not fixed! This is incredibly frustrating, especially considering it's still under warranty. Whenever I make a call, they consistently give me the same response a...