In July, we received our brand-new Electrolux 700 series (EP71AB14UG) vacuum cleaner, which we took to the authorized service center for the second time on November 2, 2024. Despite more than a month passing, it still hasn’t been repaired or returned. During our first visit, we were told, "There’s no issue with the device; it was designed this way. If it shows a warning, turn it off and back on, then continue using it," and they returned the device to us. When we took it back on November 2, 2024, they admitted, "We’ve received many complaints about these devices. There’s a problem, and their motherboards need to be replaced." They kept the vacuum, but even after more than a month, it still hasn’t been returned. We were told the replacement part is coming from abroad and that it will take a long time to arrive. I don’t believe this delay should affect consumers. Due to the inconvenience caused, I request that my device be replaced with a higher model, as stated in Article 9, Section 3 of the Warranty Certificate Regulation published in the Official Gazette, since the repair period has exceeded the maximum limit and there is a production defect affecting all devices of this model. I kindly request a prompt response regarding the necessary action.
I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
We bought the Electrolux Hygenic 800 EP81U25ULT upright vacuum cleaner in Maun Bronz color on January 23, 2023. We gave it to an authorized service center on September 30, 2023 because it wasn't working properly. We didn't get any updates for 20 days. After 20 days, when we reached out to the author...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
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