Kismia Unauthorized Subscription Charges on Entel Perú

Since July 25, 2026, weekly charges have been appearing on my sister’s Entel Perú mobile line due to an unauthorized subscription that we later discovered was associated with the Kismia dating app. Although we completely uninstalled the app last month, a total of 65.40 Peruvian soles has been unfairly charged to the line.

We are no longer using the Kismia app and never gave our explicit and informed consent to this subscription. The fact that the charges have continued even after the app was removed from our phone indicates that an unauthorized subscription is being maintained on our mobile line through Entel Perú. These charges are clearly itemized on the billing statements issued by Entel Perú.

I request the immediate cancellation of this unauthorized subscription, which we believe is associated with the Kismia app, from our Entel Perú mobile line, a full refund of all unfair charges applied to the line to date, and the implementation of appropriate safeguards to prevent similar subscriptions or paid services from being activated through our Entel Perú line again.