I’ve hardly been able to get any use out of my Electrolux dryer since the day I bought it. It doesn’t dry clothes properly, even after 10 hours. I’ve contacted customer service and the service center multiple times, leaving several requests, but they’ve shown no real interest. Each time, they returned the same faulty machine claiming it had been repaired. After two years, they finally acknowledged the issue and decided a part needed to be replaced. Throughout this entire process, they were neither solution-oriented nor concerned with customer satisfaction. They kept saying they’d call me back, but never did. The main office is also completely unresponsive. My warranty expires in August, and I feel like they’re just trying to stall until then. I haven’t had a functioning dryer for weeks, and they didn’t even provide a temporary replacement. I’m tired of the ongoing issues with this machine. I’m not satisfied and wouldn’t recommend it to anyone. I’m requesting a product replacement in the name of customer satisfaction.
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
Hello, we bought an Electrolux washing machine about 2 - 2.5 years ago after extensive research and excitement. However, we discovered that it does not even remove simple stains like dirt and dust after the first wash. We contacted your authorized service at least ten times, and while they came 4-5 ...
Allow me to recount the agony I had with my Electrolux white goods and shed light on Electrolux's service operations in general. In November, my Electrolux dryer failed. Initially, they stated it was not covered by the guarantee. I kept my warranty documents safe, found them, and verified that my pr...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
I bought a dryer at Media Markt, but when they came to set it up, they saw a dent on the side of the machine and wouldn't do it. We asked for a replacement, and they said it would be there in 15 to 20 days. The service left the machine and its packaging in the middle of our living room. I called cus...
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